F.A.Qs
Orders & Payment
How do I place an order?
Add items to your cart, go to checkout, enter your shipping and payment details, and confirm. You’ll receive an email confirmation right away.
What payment methods do you accept?
We accept the payment methods shown at checkout, such as major credit and debit cards, Apple Pay, Google Pay. Payments are processed securely by trusted providers, and we do not store your full card details.
Can I change or cancel my order?
Yes, if it hasn’t shipped yet. Email support@modrashop.com as soon as possible with your order number. Once an order has shipped, our Refund & Return Policy applies.
Do prices include tax?
Prices are in U.S. dollars. Applicable sales tax is calculated at checkout based on your shipping address.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the United States, with no minimum purchase.
Where do you ship?
We ship within the United States. We do not ship internationally at this time.
How long does it take to receive my order?
Orders ship within 1-3 business days. After shipping, standard delivery takes 5-8 business days. Most orders arrive about 6-11 business days after you place them. These are estimates, not guarantees, and weather, holidays, and carrier delays can add time.
How can I track my order?
We’ll email you a tracking number once your order ships. Tracking may take 24-48 hours to update.
Why did my items arrive separately?
Large items may ship from different locations or in separate packages. You won’t be charged extra for split shipments.
How are large items like sheds and gazebos delivered?
They may arrive by freight or in oversized boxes. Delivery is typically curbside, and the carrier may call you to schedule it. Inside delivery, unpacking, and assembly are not included. Please arrange help to move heavy packages.
What if I’m not home for delivery?
Missed or failed deliveries caused by an incorrect address or no one being available may lead to redelivery fees or the package being returned. Please make sure someone can receive the order.
Returns & Refunds
What is your return policy?
You can request a return within 30 days of delivery for eligible items that are unused, unassembled, uninstalled, and in their original packaging with all parts included.
Do you offer exchanges?
No, we do not offer exchanges. If you’d like a different item, return the original for a refund and place a new order.
Who pays for return shipping?
- Change of mind: the customer pays return shipping.
- Damaged, defective, or incorrect item: ModraShop pays, and you receive a full refund.
How do I start a return?
Email support@modrashop.com with your order number and reason. We’ll reply within 2 business days with a Return Authorization and instructions. Please don’t ship anything back before we approve it.
When will I get my refund?
After we receive and inspect your return, approved refunds go to your original payment method within 5-10 business days. Your bank may need extra time to post it.
Can I return an item I’ve already assembled?
No. Assembled, installed, or used items are not eligible for return, unless they arrived damaged or defective.
My item arrived damaged. What should I do?
Contact us within 7 days of delivery at support@modrashop.com with your order number and clear photos of the item, packaging, and shipping label. We’ll arrange the return at our cost and issue a full refund. For freight deliveries, please note any visible damage on the carrier’s receipt before signing.
Products
How do I know if a product will fit my space?
Check the dimensions on the product page and measure your space before ordering. Remember to allow extra room around the item for assembly and door or lid clearance. If you’re unsure, email us and we’ll help.
Are your products weather resistant?
Our products are designed for outdoor use, and each product page lists its materials and features. Weather resistance varies by product, so please check the details on the page.
Do I need a permit or HOA approval?
Possibly. Rules vary by city, county, and HOA, and some areas require approval for sheds or gazebos above a certain size. You are responsible for checking your local requirements before you buy.
Does the shed need a foundation?
Most outdoor sheds should be placed on a level, solid base, and the manufacturer’s instructions will list the recommended foundation. Please read the product instructions before assembly. A proper base helps the door align and the structure stay stable.
Do I need to anchor my gazebo or shed?
Yes. Outdoor structures should be secured as directed in the instructions, especially in windy areas. Remove or take down canopies and covers in high winds, storms, or heavy snow.
What should I not store in a shed?
Do not store gasoline, flammable or hazardous materials, or items prohibited by the manufacturer or local rules. Always follow the product’s safety guidelines.
Are replacement parts available?
If a part is missing or damaged, contact us within 7 days of delivery with your order number and photos and we’ll help.
Account & Privacy
Is my personal information safe?
We use secure checkout with SSL encryption and don’t store your full card details. Read our Privacy Policy for how we handle your data.
How do I unsubscribe from marketing emails?
Click “unsubscribe” at the bottom of any marketing email, or reply STOP to marketing texts. You’ll still receive order and shipping updates.
How do I request deletion or access to my data?
Email support@modrashop.com and we’ll respond according to applicable U.S. state privacy laws.
Contact
How can I reach customer support?
Email: support@modrashop.com
Phone: (706) 322-1425
Hours: Mon-Fri, 9am-5pm ET
We reply to emails within 1-2 business days.