Shipping policy

Last updated: October 15, 2026

Thank you for shopping at ModraShop. This policy explains where we ship, how long it takes, and what to expect when your order arrives.

1. Where We Ship
We ship to addresses within the United States.  We do not currently ship internationally.

Because many of our products are large and heavy, we cannot deliver to P.O. boxes. Please provide a street address where the delivery can be received.

2. Shipping Cost
We offer free standard shipping on all orders within the United States. No minimum purchase is required. Your order total at checkout will show $0.00 for shipping.

3. Order Processing (Handling) Time
Orders are processed and shipped within 1-3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays.

  • Orders placed after 3:00 PM ET on a business day, or on weekends and holidays, begin processing the next business day.
  • During busy seasons or sales, processing may take slightly longer. We will contact you if there is a delay.

4. Delivery Time
After your order ships, standard delivery takes 5-8 business days.

  • Your total time from order to delivery is typically 6-11 business days (1-3 days processing plus 5-8 days delivery).
  • Delivery times are estimates, not guarantees. Weather, carrier delays, holidays, and remote locations can add time.
  • If your order includes multiple items, they may ship separately and arrive on different days, from different locations. You will not be charged extra shipping for split shipments.

5. Shipping Carriers
We ship with trusted carriers such as UPS, FedEx, USPS. We choose the carrier based on the size and weight of your order.

6. Order Tracking
When your order ships, we will email you a confirmation with a tracking number and a link to follow your package. Tracking information may take up to 24-48 hours to update after you receive the email. If you don’t see an update after that, please contact us.

7. Large and Freight Deliveries
Some items, such as gazebos and large furniture, may arrive on a pallet or in oversized boxes, and may ship by freight. For these deliveries:

  • The carrier may contact you to schedule the delivery. Please answer their calls or messages promptly.
  • Delivery is typically curbside or to the end of your driveway. Our standard shipping does not include inside delivery, unpacking, or assembly. Please arrange help to move heavy items.
  • Make sure the delivery location can be reached by a large truck.
  • Failed delivery attempts caused by an incorrect address, no one available, or an inaccessible location may result in redelivery fees or the package being returned to us. In that case, additional charges may apply.

8. Inspecting Your Delivery
Please inspect your package before signing or accepting it.

  • If there is visible damage to the packaging, note it on the carrier’s delivery receipt and take photos before accepting.
  • Report any damaged, missing, or incorrect items to us within 7 days of delivery at support@modrashop.com. See our Refund & Return Policy for next steps. If your item arrives damaged, we will cover the cost.

9. Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, contact us right away. We will try to correct it before the order ships, but we cannot change the address after shipment. Additional shipping charges may apply for address corrections.

10. Lost or Delayed Packages
If your tracking shows no movement for several days, or your order has not arrived within 10 business days after the latest estimated delivery date, please email us at support@modrashop.com with your order number. We will investigate with the carrier and, if the package is confirmed lost, we will send a replacement or issue a full refund.

11. Changes and Cancellations
To change or cancel an order, contact us as soon as possible. We can cancel for a full refund only if the order has not yet shipped. Once an order has shipped, our Refund & Return Policy applies.

12. Customs, Duties, and Taxes
Orders shipped within the United States are not subject to customs or import duties. Applicable sales tax is calculated at checkout.

13. Contact Us
ModraShop
Email: support@modrashop.com
Phone: (706) 322-1425
Address: 7600 Fortson Rd, Columbus, GA 31909, United States
Business hours: Mon-Fri, 9am-5pm ET