Refund policy

Last updated: October 15, 2026

Thank you for shopping at ModraShop. If you’re not satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund. We do not offer exchanges. If you would like a different item, please return the original for a refund and place a new order.

1. Return Window
You may request a return within 30 days of the delivery date. Requests made after 30 days will not be accepted.

2. Eligible Items
To qualify for a return, the item must be:

  • Unused, unassembled, and uninstalled
  • In its original packaging, with all parts, hardware, and manuals included
  • Free of damage, stains, scratches, or odors caused after delivery

3. Non-Returnable Items

  • Items that have been assembled, installed, or used
  • Items damaged by misuse, improper assembly, accidents, or weather exposure after delivery
  • Custom or made-to-order items
  • Items marked “Final Sale” or “Non-Returnable” on the product page
  • Gift cards

4. How to Start a Return

  1. Email us at support@modrashop.com within 30 days of delivery.
  2. Include your order number, the item(s) you wish to return, and the reason.
  3. We will reply within 2 business days with a Return Authorization and instructions.

Please do not ship any item back before receiving authorization from us.

5. Return Shipping Costs

  • Change of mind: If you are returning an item because you no longer want it, you are responsible for the return shipping cost. We recommend a trackable, insured shipping method, as we cannot be responsible for items lost or damaged in return transit.
  • Damaged, defective, or incorrect items: ModraShop is responsible. We will cover return shipping and refund you in full (see Section 7).

6. Refunds

  • Once we receive and inspect your return, we will email you to confirm the result.
  • Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may need extra time to post the credit.
  • Original shipping charges are non-refundable, except when the return is due to our error.
  • If a returned item arrives damaged or incomplete because of your handling or packaging, we may deny the refund or reduce it to reflect the loss in value.

7. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, with missing parts, or is not what you ordered:

  • Contact us within 7 days of delivery at support@modrashop.com
  • Include your order number and clear photos of the item, the packaging, and the shipping label.
  • We will arrange the return at our expense and issue a full refund, including the original shipping cost.

For freight deliveries, please note any visible damage on the carrier’s delivery receipt and take photos before signing.

8. Order Cancellations
You may cancel an order for a full refund before it ships by contacting us as soon as possible. Once an order has shipped, the return process above applies.

9. Late or Missing Refunds
If you haven’t received your refund within the timeframe above, please check your bank account, then contact your card issuer. If you still haven’t received it, email us at support@modrashop.com.

10. Contact Us
ModraShop
Email: support@modrashop.com
Phone:  (706) 322-1425
Address: 7600 Fortson Rd, Columbus, GA 31909, United States
Business hours: Mon-Fri, 9am-5pm ET